FAQ & POLICY

What is your return policy?

• If the item is defective we will accept an exchange or return within 7 days of delivery.
• If the item does not fit as expected we will accept an exchange for a different size for a small processing fee and if contacted within 7 days of delivery.
• Please email:      contact   @shoplunara.co for exchanges and include "Exchange" and your order number in the subject line.

Am I able to cancel my order?

• Yes, you may cancel your order and receive a full refund anytime before your order has started processing for shipment.
• If your items have already been processed for shipment, you will be responsible for covering a processing fee for every item you want to cancel after already being processed for shipment. 

Will you have more designs, styles, and products often?

• Yes, we will be releasing more styles and products weekly! Be sure to follow us on Instagram, Twitter and Facebook, also enable notifications for sales and new arrivals! 

Do you ship worldwide?

• Yes, we do ship Worldwide!

How long will it take to receive my order?

• Once you place your order, there will be a 1-5 day processing period followed by a 7-14 day shipping period. In total, it can take anywhere from 1-2 weeks to receive your items, keeping in mind of holiday season delays which can be caused. Shipment times vary per order, please bare with us. Most items are shipped via ePacket. Don't hesitate to email us if you have any questions regarding your shipment!

May I get a tracking number?

Yes, of course! All orders will be emailed tracking after the order is processed (1-5 days).

Email:   contact   @shoplunara.com    with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is       not    your tracking number. 

Where can I track my order?

• Orders can be tracked on our       track your order    page and at 17track.net

Will you email me when my order is shipped out?

• Yes! You will get a confirmation email after you have placed your order, and another when your order is dispatched. 

What happens if I type in the wrong address?

• If you provide us with a wrong address and the shipment has not been sent out please email us at    contact   @shoplunara.com and we will change it to the correct address if it hasn't been shipped. It is not our responsibility to re-send that item with your new address, so please be diligent make sure to type in your correct address when placing your orders! If you feel you made an error in your shipping address, please contact us immediately.

Taxes & Duties:  

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.

Extra Info:    Most items will be shipped via ePacket, Sometimes items can show up in multiple packages.